Contact & Suggestions Form

At HELLENIC TRAIN, we encourage our clients to communication with us, as we constantly strive to provide upgraded services to all of you. By contacting us, you help us to improve our services.

According to European Regulation 782/2021, the company shall respond to incoming complaints, requests, claims within thirty (30) calendar days or in justified cases, inform the passenger that it will receive a response within a period not exceeding three (3) months from the date of receipt of the complaint, request, claim.

Complaints, requests, claims submitted within three (3) months of the incident to which they relate shall be accepted.

 

HELLENIC TRAIN is a railway undertaking, the purposes of which include the carriage of passengers. In order to fulfil this purpose, it uses the national railway infrastructure, which includes, apart from the railway lines, all railway stations with all their relevant facilities and equipment, such as: platforms, public information system, public announcement system, waiting rooms, lifts, escalators, escalators, WC, special facilities for disabled persons, etc.

 

Since the management of this infrastructure, including the availability of the lines, the security and cleaning of the stations, as well as the information about them, is the responsibility of the Greek Railway Organization (OSE), please contact the Greek Railway Organization (OSE): https://ose.gr/

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Privacy Statement:

 

HELLENIC TRAIN ensures the protection and safety of your personal data. It collects and processes only the information which is necessary to satisfy your requests with transparency based on the principles of legitimacy, proportionality, confidentiality and integrity, purpose limitation and accuracy, specified retention period of data and data minimization. HELLENIC TRAIN records your data in its database in order to be able to contact you for the satisfaction of your requests and does not process them any further, unless processing is required by law/ in the scope of legal claims or takes place anonymously for quality measurements. HELLENIC TRAIN does not disclose your data any further but may transfer them to any of the companies of OSE Group, if your claim/ request is not relevant to HELLENIC TRAIN responsibilities, as well as to third parties as long as it is foreseen by law or is necessary for the satisfaction of your request.

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Privacy Statement:

 

HELLENIC TRAIN ensures the protection and safety of your personal data. It collects and processes only the information which is necessary to satisfy your requests with transparency based on the principles of legitimacy, proportionality, confidentiality and integrity, purpose limitation and accuracy, specified retention period of data and data minimization. HELLENIC TRAIN records your data in its database in order to be able to contact you for the satisfaction of your requests and does not process them any further, unless processing is required by law/ in the scope of legal claims or takes place anonymously for quality measurements. HELLENIC TRAIN does not disclose your data any further but may transfer them to any of the companies of OSE Group, if your claim/ request is not relevant to HELLENIC TRAIN responsibilities, as well as to third parties as long as it is foreseen by law or is necessary for the satisfaction of your request.

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