Transport of persons with special needs / reduced mobility

Hellenic Train offers discounted prices  to persons with disabilities / reduced mobility (PRM) and to their acompanying person, upon presentation of the  special Pass  and of the respective special Pass issued for the accompanying person.

The above-mentioned special Passes are provided by the responsible regional Authorities of Greece or by the responsible Citizens’ Service Centers and should be certified for 2022 or 2023.

Also, the valid Disability Card is accepted in printable or digital form (via the Gov.gr Wallet application for mobile phones), with the special marking II and III. In order to provide the discount to a accompanying person, the Disability Card must be marked "Σ".

 

Transport of persons (PRM) using wheelchair

Transport of persons with reduced mobility using a wheelchair is possible in the following trains, in the composition of which specially structured coaches are available.

It is pointed out that the total width of the wheelchairs should not exceed 70 cm and the total length of 1 meter and 30 cm.

 

Transport of persons with reduced mobility using a wheelchair is possible  on the following  routes:

 

Athens-Thessaloniki-Athens

From 22 September 2023 and until further notice, due to the consequences of the extreme weather phenomena, the Athens-Thessaloniki-Athens route is served by train on the Athens-Lianokladi-Athens section and by bus on the Lianokladi-Thessaloniki-Lianokladi section.

Athens – Kalambaka - Athens (882-887)

From 15 September 2023 and until further notice, due to the consequences of the extreme weather phenomena, the Athens-Kalambaka-Athens route is served by train on the Athens-Lianokladi-Athens section and by bus on the Lianokladi-Kalambaka-Lianokladi section.

 

Passengers using wheelchairs can only be served on the Athens-Lianokladi-Athens section of the route and at stations where there are lifting machines (Athens-Levadia-Tithorea-Lianokladi) as indicated below.

 

Thessaloniki-Larissa: In exceptional cases of routing of different rolling stock as well as on the trains 11592 and 12593, there is a possibility of service with dock lifts, in the stations of Thessaloniki, Plateos, Katerini, Larissa, as mentioned below.

 

The Rack Railway, Diakopto-Kalavryta

 

Τhis apartment can also accommodate passengers who need special conditions during the journey. Please,  contact Hellenic Train Customer Service Office before embarkation.

 

Please, note that lifting machines, allowing users of a wheelchair to be transferred without any obstacle, are installed at the following stations:

  • Central station of Athens
  • Thessaloniki
  • Levadia
  • Larissa
  • Volos
  • Lianokladi
  • Tithorea
  • Palaiofarsalos
  • Karditsa
  • Trikala
  • Kalambaka
  • Katerini
  • Platy
  • Diakopto: Rack Train
  • Kalavryta: Rack Train

 

Up to 2 persons using wheelchair may be transferred in each itinerary, in the specially structured coaches, which also provide reclining seats to the accompanying persons of users of wheelchair. On the Rack Train 1 person using wheelchair may be transferred in each itinerary.

Toilets for persons with Reduced Mobility are provided in the above trains.

 

* It is not possible to serve passengers with wheelchairs on Hellenic Train bus lines.

 

For travels on the Suburban Railway Line of Athens (Piraeus – Athens – Kiato – Chalkida– Airport) as well as on the rest of the Hellenic Railways’ Network, travel planning is recommended, (at least) 24 hours before the journey, in consultation with Hellenic Train. 

 

In this case, persons with reduced mobility are kindly requested to contact Hellenic Train. Customer Service Office

  • Call +30 2130 121 121
  • or fill in the form  here.

 

It is recommended, passengers (with a wheelchair) traveling on  Airport-Piraeus route (with a disembarkation station in Piraeus),  to  travel until  Athens station and continue their journey by choosing  Kiato-Piraeus route. Correspondingly,  passengers (with a wheelchair) traveling from Piraeus towards  Airport, it is recommended, to travel by  choosing Piraeus-Kiato route until Athens station and continue their journey on Piraeus-Airport route.

 

Rail journeys for PRM not planned in advance are possible only on the suburban line of Athens ( Kiato – Piraeus – Chalkida – Airport), on the suburban line of Thessaloniki  – Larisa, on the line Kiato-Aigio, on thw line Katakolon-Olympia and on the suburban line of Patras, to  and from stations in which sales points are in operation (here).

The transport of disabled persons in wheelchairs is possible with the use of portable ramps on the lines:

Athens suburban train (Piraeus - Athens - Athens-A. Liosia - Airport)

Local line Piraeus - Kiato  

Local line Kiato - Aigio

Local line Athens - Chalkida

Local line Thessaloniki-Larissa

Local line Katakolon-Olympia

Suburban railway of Patras

Stations and trains of the Athens Suburban Railway offer the following possibilities to PRM:

  • Use of a portable ramp for boarding and disembarking of passengers with reduced mobility on trains.
  • Ability to provide visual information via screens  regarding the next train station (on most trains).
  • Audio announcements  for passenger information and announcements regarding the next train station (in all trains).
  • Ticket booths of low height (operating with personnel) at the stations between Metamorphosis and Airport and at the station Agh. Anargyroi.

 

Stations and trains of the Thessaloniki Suburban Railway offer the following possibilities:

  • Use of a portable ramp for boarding and disembarking of passengers with reduced mobility (on most trains).
  • Visual information via screens  regarding the next train station (on most trains).
  • Audio announcements for passenger information and announcements regarding the next train station (in all trains).

 

 

Non scheduled PRM transportation by train (on routes other than Athens & Thessaloniki Suburban Railway) is not possible. In case passengers proceed to a ticket booth and express their wish to travel without having notified the Hellenic Train earlier, their request is processed on the spot and they are informed if the intended transportation is possible or which are the alternative transportation options (nearest boarding station, nearest departure station, etc.).

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