Transport of persons with special needs / reduced mobility

Hellenic Train applies all the preventive safety measures against the spread of coronavirus, in accordance to the Official Instructions. Therefore, all the passengers and their accompanying persons should wear a mask. Passengers with impaired vision should wear mask and gloves.

Boarding will be denied to passengers who do not follow the above instructions.


Hellenic Train offers a discount of 50% on the full fare ticket to persons with disabilities / reduced mobility (PRM), upon presentation of the respective special Pass.

 

A discount of 50% on the full fare ticket is also granted to the accompanying person of people with reduced mobility, upon presentation of the respective special Pass issued for the accompanying person.

 

The above-mentioned special Passes are provided by the responsible regional Authorities of Greece or by the responsible Citizens’ Service Centers and should be certified for 2021 or 2022.

 


Transport of persons (PRM) using wheelchair

Transport of persons with reduced mobility using a wheelchair is possible in the following trains, in the composition of which specially structured coaches are available.

It is pointed out that the total width of the wheelchairs should not exceed 70 cm and the total length of 1 meter and 30 cm.

Transport of persons with reduced mobility using a wheelchair is possible  in the following  trains:

Athens-Thessaloniki: ICE50, IC52, IC54, IC56, IC58, ICE60, IC62

Thessaloniki-Athens: ICE51, IC53, IC55, IC57, IC59, ICE61, IC63

Athens – Kalambaka: 882

Kalambaka – Athens: 887

Thessaloniki-Larissa: 1590, 1592, 1598, 2590, 2592, 2594, 2598, 1591, 1597, 2591, 2593, 2597.

In exceptional cases of routing of different rolling stock as well as in the other trains of the route Thessaloniki-Larissa, there is a possibility of service with dock lifts, in the stations of Thessaloniki, Plateos, Katerini, Larissa, as mentioned below.


Please, note that lifting machines, allowing users of a wheelchair to be transferred without any obstacle, are installed at the following stations:

  • Central station of Athens
  • Thessaloniki
  • Levadia
  • Larissa
  • Volos
  • Lianokladi
  • Tithorea
  • Palaiofarsalos
  • Karditsa
  • Trikala
  • Kalambaka
  • Katerini
  • Platy
  • Diakopto: Rack Train
  • Kalavryta: Rack Train

 

Up to 2 persons using wheelchair may be transferred in each itinerary, in the specially structured coaches, which also provide reclining seats to the accompanying persons of users of wheelchair.

Toilets for persons with Reduced Mobility are provided in the above trains.


For travels on the Suburban Railway Line of Athens (Piraeus – Athens – Kiato – Chalkida– Airport) as well as on the rest of the Hellenic Railways’ Network, travel planning is recommended, (at least) 48 hours before the journey, in consultation with Hellenic Train. 

 

In this case, persons with reduced mobility are kindly requested to contact Hellenic Train. Customer Service Department (working hours 08.30 – 13.30, Monday to Friday),

 

  • Call +30 2130 121 121
  • or fill in the form  here.

 

On weekends or holidays persons with reduced mobility may contact Hellenic Train's Call Centre by calling phone number 14511 (charged when calling from Greece 0,646€/minute, and 0,984€/minute, when calling from a mobile phone, with an additional mobile phone tax of 12% -20%, depending on the monthly bill, VAT excluded).

 

It is recommended, passengers (with a wheelchair) traveling on  Airport-Piraeus route (with a disembarkation station in Piraeus),  to  travel until  Athens station and continue their journey by choosing  Kiato-Piraeus route. Correspondingly,  passengers (with a wheelchair) traveling from Piraeus towards  Airport, it is recommended, to travel by  choosing Piraeus-Kiato route until Athens station and continue their journey on Piraeus-Airport route.

 


Rail journeys for PRM not planned in advance are possible only on the suburban line of Athens ( Kiato – Piraeus – Chalkida – Airport), on the suburban line of Thessaloniki  – Larisa (itineraries: 1590, 1593, 2592, 2595), on the line Kiato-Aigio and on the suburban line of Patras, to  and from stations in which sales points are in operation (here).

 

  • Stations and trains of the Athens Suburban Railway offer the following possibilities to PRM:
  1. Use of a special ramp for boarding and disembarking of passengers with reduced mobility on trains.
  2. Ability to provide visual information via screens  regarding the next train station (on most trains).
  3. Audio announcements  for passenger information and announcements regarding the next train station (in all trains).
  4. Ticket booths of low height (operating with personnel) at the stations between Metamorphosis and Airport and at the station Agh. Anargyroi.

 

  • Stations and trains of the Thessaloniki Suburban Railway offer the following possibilities:
  1. Use of a special ramp for boarding and disembarking of passengers with reduced mobility (on most trains).
  2. Visual information via screens  regarding the next train station (on most trains).
  3. Audio announcements for passenger information and announcements regarding the next train station (in all trains).

 

At the Athens Railway Station the access of PRM is possible through a lane connecting the station’s building and the platforms.

 


Non scheduled PRM transportation by train (on routes other than Athens & Thessaloniki Suburban Railway) is not possible. In case passengers proceed to a ticket booth and express their wish to travel without having notified the Hellenic Train earlier, their request is processed on the spot and they are informed if the intended transportation is possible or which are the alternative transportation options (nearest boarding station, nearest departure station, etc.).