Transport of persons with special needs / reduced mobility

Hellenic Train offers discounted prices  to persons with disabilities / reduced mobility (PRM) and to their acompanying person, upon presentation of the  special Pass  and of the respective special Pass issued for the accompanying person.

The above-mentioned special Passes are provided by the responsible regional Authorities of Greece or by the responsible Citizens’ Service Centers and should be certified for  2023 or 2024.

 

Also, the valid Disability Card is accepted in printable or digital format (via the Gov.gr Wallet application for mobile phones), with the special marking II and III.  For the provision of the discount to a accompanying person  the Disability Card must be marked "Σ" (printable format) or "Χρήζει Συνοδού:ΝΑΙ" (digital format), without to be provided any additional document.

 

Wheelchair access for people with disabilities is possible on the routes:

Athens-Thessaloniki-Athens

A special compartment suitably designed for the service of passengers with a mobility disability using a wheelchair is available on the following trains.

IC 50, 52, 55, 57

Please note that the total width of the carriages shall not exceed 70 cm and the total length shall not exceed 1 metre and 30 cm.

Τhis apartment can also accommodate passengers who need special conditions during the journey. Please,  contact Hellenic Train Customer Service Office before embarkation.

On the following services special seats are provided for wheelchair passengers:

IC 51, 53, 54, 56

Up to 2 persons using wheelchair may be transferred in each itinerary.

Toilets for persons with Reduced Mobility are provided in the above trains.

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Please, note that lifting machines, allowing users of a wheelchair to be transferred without any obstacle, are installed at the following stations:

  • Central station of Athens
  • Thessaloniki
  • Levadia
  • Larissa
  • Volos
  • Lianokladi
  • Tithorea
  • Palaiofarsalos
  • Karditsa
  • Trikala
  • Kalambaka
  • Katerini
  • Platy
  • Serres
  • Edessa
  • Diakopto: Rack Train
  • Kalavryta: Rack Train (1 person using wheelchair may be transferred in each itinerary)
  • Regional  line Thessaloniki-Larissa,  the service  is possible at the stations Thessaloniki, Platy, Katerini, Larissa
  • Line Athens-Lianokladi (trains 520 & 521), at the stations Athens, Levadia and Lianokladi

* It is not possible to serve passengers with wheelchairs on Hellenic Train bus lines.

 

For travels on the Suburban Railway Line of Athens (Piraeus – Athens – Kiato – Chalkida– Airport) as well as on the rest of the Hellenic Railways’ Network, travel planning is recommended, (at least) 24 hours before the journey, in consultation with Hellenic Train. 

In this case, persons with reduced mobility are kindly requested to contact Hellenic Train. Customer Service Office

  • Call +30 2130 121 121, (08.30 – 20.30, Monday to Sunday)
  • or fill in the form  here.

 

It is recommended, passengers (with a wheelchair) traveling on  Airport-Piraeus route (with a disembarkation station in Piraeus),  to  travel until  Athens station and continue their journey by choosing  Kiato-Piraeus route. Correspondingly,  passengers (with a wheelchair) traveling from Piraeus towards  Airport, it is recommended, to travel by  choosing Piraeus-Kiato route until Athens station and continue their journey on Piraeus-Airport route.

 

Rail journeys for PRM not planned in advance are possible only on the suburban and regional lines of Athens ( Kiato – Piraeus – Chalkida – Airport),  on the regional line Kiato-Aigio and on the suburban line of Patras, to  and from stations in which sales points are in operation (here).

The transport of disabled persons in wheelchair is possible with the use of portable ramps on the lines:

Athens suburban lines (Piraeus-Athens-Athens -A. Liosia-Aiport)

Regional line Piraeus-Kiato

Regional line Kiato-Aigio

Regional line Athens-Chalkida

Regional line Katakolo-Olympia

Suburban railway of Patras

 

Stations and trains of the Athens Suburban Railway offer the following possibilities to PRM:

  • Use of a portable ramp for boarding and disembarking of passengers with reduced mobility on trains.
  • Ability to provide visual information via screens  regarding the next train station (on most trains).
  • Audio announcements  for passenger information and announcements regarding the next train station (in all trains).
  • Ticket booths of low height (operating with personnel) at the stations between Metamorphosis and Airport and at the station Agioi Anargyroi.

Non scheduled PRM transportation by train (on routes other than Athens & Thessaloniki Suburban Railway) is not possible. In case passengers proceed to a ticket booth and express their wish to travel without having notified the Hellenic Train earlier, their request is processed on the spot and they are informed if the intended transportation is possible or which are the alternative transportation options (nearest boarding station, nearest departure station, etc.).

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