At HELLENIC TRAIN, we encourage our clients to communication with us, as we constantly strive to provide upgraded services to all of you. By contacting us, you help us improve our services either by taking action ourselves or by forwarding your comments to our partner companies when they refer to issues that fall under their responsibility (issues regarding stations, trains, cleaning, maintenance, security, infrastructure etc)
HELLENIC TRAIN is a railway undertaking, the purposes of which include the carriage of passengers. In order to fulfil this purpose, it uses the national railway infrastructure, which includes, apart from the railway lines, all railway stations with all their relevant facilities and equipment, such as: platforms, public information system, public announcement system, waiting rooms, lifts, escalators, escalators, WC, special facilities for disabled persons, etc.
Since the management of this infrastructure, including the availability of the lines, the security and cleaning of the stations, as well as the information about them, is the responsibility of the Greek Railway Organization (OSE), please contact the Greek Railway Organization (OSE): https://ose.gr/