Reimbursements

From 23.09.2023: holders of multiple journey cards of continuous validity on Larissa-Thessaloniki  line, which were valid between 07.09.2023 to 21.09.2023 have the right  to receive (at the stations ticket offices)   an extension of the card for an additional number of days depending on the expiry date of their card. The usage of the  extra days applies if the card has  expiry date after 07.09.2023 and has not been cancelled.

 

Updated 20.09.2023:

 

1. Multiple journey cards of continuous validity on Larissa-Thessaloniki  line:

 

Card holders, whose cards  have been issued for travel on a route that includes the Litochoro-Larissa section and specifically the stations of Rapsani, Leptokarya, Neoi Poroi and Larissa and are valid after September 5, 2023, can return their cards until 30.09.2023,  at the station ticket offices and receive a cash refund equal to the price of the card per day multiplied by the number of additional days from 05.09.2023 to the expiration date of the card. From 01 October 2023, the pricing policy of cards cancellation with withholding  will apply.

 

2. Multiple journey cards of continuous validity on Larissa-Volos line (with first day of validity before 05.09.2023):

  • Card holders, whose cards  were valid between 05.09.2023 to 08.09.2023, have the right  to receive (at the stations ticket offices)   an extension of the card for an additional number of days depending on the expiry date of their card. It is not possible to use the additional days if the card has been cancelled.
  • Card holders, whose cards have  first day of validity  before 05.09.2023 and have expired, have the right to  return their card to the ticket office and receive compensation for the 4 days that the card could not be used.

 

3. Cards for a certain number of journeys  on the Larissa-Volos route:

Card holders, whose cards have an expiry date after 05.09.2023 and they have not use their card for all the  journeys until the expiry date of the card, are entitled to receive compensation proportional to the price of the card and the number of trips not made. Passengers must return their cards at the station ticket offices.

 

Updated 11.04.2023:

Hellenic Train informs its cardholders that cards issued before 1 March 2023 and valid from 01/03 to 21/03 (in whole or in part) receive the corresponding extension of days.

The above is applicable  from 12 April 2023.

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Delays, Missed Connections, and Cancellations

Reimbursements  are made from HELLENIC TRAIN points of sale by cash or by issuing  nominal voucher valid for one year.

In case of tickets that are issued via HELLENIC TRAIN web ticketing or mobile app, refunds are also made to passenger bank cards.

Rules for compensation for delays:

-- For a delay of 60 to 119 minutes, the compensation is at the 25% of the value of the submitted ticket.

-- For a delay of 120 minutes or more, the compensation is at the 50% of the  value of the submitted ticket.

  • Passenger, who  traveled with an  e-ticket,  can issue the voucher via HELLENIC TRAIN web site: here
  • Passenger who  traveled with ticket issued at a physical sales point of HELLENIC TRAIN, should address at a  physical sales point of HELLENIC TRAIN in order to receive the voucher.

Amounts less or equal to 4 euros are not compensated. Passengers can submit their request for compensation up to 3 months after the date of the incident.

The terms and conditions of the reimbursement  are described in detail, in the Basic Terms of Passenger Transport of HELLENIC TRAIN.

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