Reimbursements

Delays, Missed Connections, and Cancellations

Reimbursements  are made from HELLENIC TRAIN points of sale, according to the way of payment of the ticket (cash or to bank card).

In cases of strikes, multi journey  card holders, upon request to Hellenic Train, receive e-value in an amount proportional to the value of the card per day of strike.

Rules for compensation for delays:

-- For a delay of 60 to 119 minutes, the compensation is at the 25% of the value of the submitted ticket.

-- For a delay of 120 minutes or more, the compensation is at the 50% of the  value of the submitted ticket.

• Registered users of official web-site and apps of Hellenic Train can receive the corresponding compensation via menu My trips.
• Passenger who  traveled with ticket issued at a physical sales point of HELLENIC TRAIN or not registered users, should address at a  physical sales point of HELLENIC TRAIN in order to receive the compensation.

Amounts less or equal to 4 euros are not compensated. Passengers can submit their request for compensation up to 3 months after the date of the incident.

The terms and conditions of the reimbursement  are described in detail, in the Basic Terms of Passenger Transport of HELLENIC TRAIN.