At Hellenic Train, we encourage our clients to communicate with us, as we constantly strive to provide upgraded services to all of you. By contacting us, you help us improve our services either by taking action ourselves or by forwarding your comments to our partner companies when they refer to issues that fall under their responsibility (issues regarding stations, trains, cleaning, maintenance, security, infrastructure etc).
Customer Service Centre- information
You may call 14511 (07:00-21:00 Monday to Sunday)
Charges apply as follows:
64.6 cents per minute when calling from a landline, and
98.4 cents per minute when calling from a mobile phone.
In addition, for calls from mobile phones, is applied a 10% “mobile telephony fee” (before VAT).
Complaint line for the Call Center 14511: +30 2130121011 (07:00-21:00 Monday to Sunday)
Phone line for international calls
You may call +30 2106241945 (07:00-21:00 Monday to Sunday)
Special phone line for tourist trains
Diakopto - Kalavryta (Rack Rail)
Ano Lechonia - Milies (Pelion Train)
Katakolo - Olympia (Ancient Olympia)
You may call +30 2130121010 (07:00-21:00 Monday to Sunday)
Special contact line for the accident at Tempi 28.02.2023:
+30 2120002548 (local rate), (07:00-21:00 Monday to Sunday)
Telegram - Hellenic Train
Helelnic Train has activated four (4) accounts in the Telegram application, through which information about its itineraries is communicated, such as delays, cancellations and other travel information.
Passengers who want to be informed about Hellenic Train's timetables, can be updated on the following Telegram communication channels by clicking HERE
Hellenic Train – IC & ICE Trains. Routes: Athens-Thessaloniki & Athens-Kalambaka.
Hellenic Train – Athens Sub & Peloponnese. Routes: Piraeus-Airport, Piraeus-Kiato, Athens-Chalkida, A. Liosia-Kanza-Airport, Kiato-Patra, Kiato-Aigio, Diakopto-Kalavryta, Suburban Patras, Katakolo-Olympia.
Hellenic Train – Central Greece Regional lines. Routes: Kalambaka-Paleofarsalos-Larissa-Thessaloniki, Lianokladi-Tithorea-Athens, Lianokladi-Lamia-Stylida, Ano Lechonia-Milee, Larissa-Volos.
Hellenic Train – North Greece Regional lines. Routes: Thessaloniki-Florina, Thessaloniki-Serres-Drama, Drama-Xanthi, Xanthi-Alexandroupoli, Alexandroupoli-Ormenio.
Feedback -- Complaints-Claims- Information
- You may fill in the form about complaints and claims here
or may fill in the form about information here
Transport of persons with special needs / Reduced mobility
Persons with reduced mobility are kindly requested to contact Hellenic Train Customer Service Department (working hours 08.30 – 20.30, Monday to Sunday),
- at phone number +30 2130 121 121,
- or fill in the form here
Lost and found
You may fill in the form here
You can find the Freight Transportation complaint form
at the bottom of this page (pdf file) and send it completed to: firstname.lastname@example.org