Contact us

At Hellenic Train, we encourage our clients to communicate with us, as we constantly strive to provide upgraded services to all of you. By contacting us, you help us improve our services either by taking action ourselves or by forwarding your comments to our partner companies when they refer to issues that fall under their responsibility (issues regarding stations, trains, cleaning, maintenance, security, infrastructure etc).

 

Customer Service Centre- information

You may call 14511 (07:00-21:00 Monday to Sunday)

Charges apply as follows:

64.6 cents per minute when calling from a landline, and

98.4 cents per minute when calling from a mobile phone.

In addition, for calls from mobile phones, is applied a  10% “mobile telephony fee” (before VAT).

Complaint line for the Call Center 14511: +30 2130121011 (07:00-21:00 Monday to Sunday)

Phone line for international calls 

You may call +30 2106241945 (07:00-21:00 Monday to Sunday)

Special phone line for tourist trains 

Diakopto - Kalavryta (Rack Rail)

Ano Lechonia - Milies (Pelion Train)

Katakolo - Olympia (Ancient Olympia)

You may call +30 2130121010 (07:00-21:00 Monday to Sunday)

 

Special contact line for the accident at Tempi 28.02.2023:

+30 2120002548 (local rate), (07:00-21:00 Monday to Sunday)

 

Telegram - Hellenic Train 

Helelnic Train  has activated four (4) accounts in the Telegram application, through which information about its itineraries is communicated, such as delays, cancellations and other travel information.

Passengers who want to be informed about Hellenic Train's timetables, can be updated on the following Telegram communication channels by clicking HERE

  1. Hellenic Train – IC & ICE Trains. Routes: Athens-Thessaloniki & Athens-Kalambaka.

  2. Hellenic Train – Athens Sub & Peloponnese. Routes: Piraeus-Airport, Piraeus-Kiato, Athens-Chalkida, A. Liosia-Kanza-Airport, Kiato-Patra, Kiato-Aigio, Diakopto-Kalavryta, Suburban Patras, Katakolo-Olympia.

  3. Hellenic Train – Central Greece Regional lines. Routes: Kalambaka-Paleofarsalos-Larissa-Thessaloniki, Lianokladi-Tithorea-Athens, Lianokladi-Lamia-Stylida, Ano Lechonia-Milee, Larissa-Volos.

  4. Hellenic Train – North Greece Regional lines. Routes: Thessaloniki-Florina, Thessaloniki-Serres-Drama, Drama-Xanthi, Xanthi-Alexandroupoli, Alexandroupoli-Ormenio.

Feedback -- Complaints-Claims- Information

  • You may fill in the form about complaints and claims here
    or may fill in the form about information  here

 

Transport of people with disabilities / Reduced mobility

People with disabilities are kindly requested to contact Hellenic Train Customer Service Department (08.30 – 20.30, Monday to Sunday).

The following telephone line is also available for visually impaired passengers to communicate complaints to the company.

  • at phone number +30 2130 121 121,
  • or fill in the form here

 

Lost and found

You may fill in the form here


 

Freight Transportation

You can find the Freight Transportation complaint form
at the bottom of this page (pdf file) and send it completed to: freight@hellenictrain.gr

 

 Διεύθυνση

Λ. Συγγρού 41 & Πετμεζά 13
Τ.Κ. 11743
Αθήνα

Λ. Συγγρού 41 & Πετμεζά 13