At Hellenic Train, we encourage our clients to communicate with us, as we constantly strive to provide upgraded services to all of you. By contacting us, you help us improve our services either by taking action ourselves or by forwarding your comments to our partner companies when they refer to issues that fall under their responsibility (issues regarding stations, trains, cleaning, maintenance, security, infrastructure etc).

Customer Service Centre- information

You may call 14511 (07:00-21:00 Monday to Sunday)

Charges apply as follows:

64.6 cents per minute when calling from a landline, and

98.4 cents per minute when calling from a mobile phone.

In addition, for calls from mobile phones, is applied a  10% “mobile telephony fee” (before VAT).

Complaint line for the Call Center 14511: +30 2130121011 (07:00-21:00 Monday to Sunday)

Phone line for international calls 

You may call +30 2106241945 (07:00-21:00 Monday to Sunday)

Special phone line for tourist trains 

Diakopto - Kalavryta (Rack Rail)

Ano Lechonia - Milies (Pelion Train)

Katakolo - Olympia (Ancient Olympia)

You may call +30 2130121010 (07:00-21:00 Monday to Sunday)

Special phone line for New Commercial Platform

+30 2106241943 

(07:00-21:00 Monday to Sunday)

Feedback -- Complaints-Claims- Information

• You may fill in the form about complaints and claims here
  or may fill in the form about information  here

Transport of people with disabilities / Reduced mobility

People with disabilities are kindly requested to contact Hellenic Train Customer Service Department (08.30 – 20.30, Monday to Sunday).

The following telephone line is also available for visually impaired passengers to communicate complaints to the company.

• at phone number +30 2130 121 121,
• or fill in the form here

Lost and found

You may fill in the form here

Freight Transportation

You can find the Freight Transportation complaint form
at the bottom of this page (pdf file) and send it completed to: freight@hellenictrain.gr