Through Τicket
From 07 June 2023, through-tickets have been introduced for the benefit of passengers (in accordance with the provisions of Regulation EC 2021/782). Through tickets are issued in a single commercial transaction, for rail journeys involving one or more connections, taking into account realistic and practicable minimum connecting times on the initial journey.
Through-tickets allow passengers to travel without interruption, offering enhanced rights in case of interruption or missed connections.
(re-routing, compensation for delay at final destination, assistance, etc.)
A “missed connection” is defined as a situation in which a passenger misses one or more train services during a rail journey, sold in the form of a through-ticket, because of the delay or cancellation of one or more previous train services or the departure of a train service before the scheduled time of departure.
Through-tickets are not offered when they are related to journeys which:
- include at least one bus service.
For the routes that are scheduled to be operated by bus in the current season you can find out about the official website of HELLENIC TRAIN. The bus routes are marked with C on their number.
- the subsequent train departs in less than the minimum required safe connection time to ensure the passenger's protection.
For all routes the electronic ticketing systems are updated so that before issuing tickets, the passenger is informed whether the tickets in question are through or non through.
This is performed either verbally by the issuer at the ticket office or by an information message on the web-ticketing platform.
