In case of train's delay or cancellation, refunds are made from HELLENIC TRAIN points of sale by cash or by issuing nominal voucher valid for one year.
In case of tickets that are issued via Hellenic Train web ticketing or mobile app, refunds are also made to passenger bank cards.
Refunds are made for itineraries on strike days or on cancellations of specific itineraries.
Travel voucher from train delay
Passenger, who traveled with an e-ticket, can issue the voucher via Hellenic Train web site: here
Passenger who traveled with ticket issued at a physical sales point of Hellenic Train, should address at a physical sales point of Hellenic Train in order to receive the voucher.
Rules for compensation for delays:
- For a delay of 60 to 119 minutes, the compensation is at the 25% of the value of the submitted ticket.
- For a delay from 120 to 179 minutes, the compensation is at the 50% of the value of the submitted ticket.
Especially: For the ICE ETR itineraries Athens-Thessaloniki
For a delay more than 60 minutes, the compensation is at the 100% of the nominal value of the submitted ticket.
Amounts less or equal to 4 euros are not compensated
The terms and conditions of the refunding are described in detail, in the Basic Terms of Passenger Transport of HELLENIC TRAIN.